Thursday 2nd July, 09:30-13:00, London Bridge Hive, SE1 2EL

The session will cover the current AI landscape, including tools such as ChatGPT, Claude, Gemini and Copilot, how to choose the right platform for different tasks, and how to brief AI properly to get better, more reliable results. Members will explore practical uses across marketing, customer communications, research, data analysis, operations and content creation, as well as how to manage risks around accuracy, copyright, data privacy and responsible use. Participants will leave with practical techniques, clearer judgement on when and how to use AI, and ideas for quick wins they can apply straight away in their own organisations.

Lunch from Farmer J will be provided for all participants.

The session will be delivered by Manu Kastia, founder of Digital Dialog and an AI consultant specialising in travel, tourism and hospitality, who regularly speaks on AI at industry events across the UK and Europe.

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About Manu Kastia

Manu Kastia is Founder and AI consultant at Digital Dialog, an AI consultancy specialising in hospitality, tourism and travel. With over 15 years of experience, he helps organisations make confident, practical decisions about AI through strategy, training and advisory support. Manu has worked with major brands and organisations including Accor Hotels, Preferred Hotels, Ananda Spa, Switzerland Tourism, British Airways, Eurostar and Tourism Ireland. He regularly speaks on practical AI adoption for the sector, helping teams identify where AI can create genuine business value.